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Why Your Viking Ice Maker Is Not Working (& How To Fix)

A View Of An Employee Scooping Ice Out Of An Ice Machine, In A Restaurant Setting

Are you having a problem with your Viking ice maker? An ice maker is an ideal accessory for your house when you want to enjoy a crispy drink on a hot afternoon.

Ice makers are more prone to break down than you think, and it is always better to get ahead of the problem rather than having to replace the whole unit sooner than necessary.

Regular repairs and maintenance of your Viking ice maker are essential to retaining its performance and durability.

We gathered information about common issues with ice makers and how to fix them.


This article will solve some of the issues you might have with your Viking ice maker. These problems include:

  • Leaking or clogged water inlet valve
  • Clogged water filter
  • Misset thermostat
  • Frozen water line
  • Dirty condenser

Fortunately, there are good odds you do not need professional help repairing your ice maker. If pressing the reset button is not working, stick around and discover some DIY tips for solving the issue.

5 Common Ways To Repair Your Viking Ice Maker

If you are trying to understand why your ice maker is giving you a problem, here are some common issues and how to fix them:

1. Leaking or Clogged Water Inlet Valve

Close-Up Photo Of Flooded Floor In Kitchen From Water Leak

A faulty water inlet valve is one of the most common issues with most ice makers.

The inlet valve allows water to pass through the ice machine, preventing some debris and mineral deposits before it reaches the water filter in the ice machine.

With all the water running through the valve, it is easy to malfunction.

Here are a few telltale signs that will help you diagnose the problem:

  • Low water pressure, which prevents the valve from working correctly.
  • Ice maker producing inconsistent ice cubes.
  • Mineral buildup around the valve or hose.
  • Icicles forming on the ice tray.

The water inlet valve on the Viking ice machine is located under the kickplate.

However, it might vary depending on the brand. Unplug the maker and turn off the water supply before inspecting it.

A towel and bucket will help catch excess water.

Once it comes out, check the valve and hose for any mineral buildup or clogs.

In some cases, it is easy removing the clog. However, it is often advisable to replace the valve and hose altogether.

2. Clogged Water Filter

Dirty Used Reverse Osmosis System Cartridges On A Kitchen Background

Do you have low ice cube production? Then you might be having a problem with the machine’s water filter.

When the filter gets clogged with debris and contaminants, it reduces the water getting into the Viking ice makers, lowering ice production.

In addition, if the filter stops working, you might also notice that your ice cubes have a weird taste or smell. You should change the water filter at least every six months.

If your Viking water filter needs changing, the filter light under the front panel will turn red.

The water filter is found under the same panel. However, always consult the user manual to locate the filter.

3. Misset Thermostat

Woman Programming Temperature

Low thermostat settings can give your ice machine trouble. If the thermostat is too warm or cold, it can affect the efficiency of your maker.

Setting the thermostat to the manufacturer-recommended temperature should help get your maker running well again.

You can find the recommended temperature in the owner’s manual.

However, replacing the thermostat is the best solution if you still have an issue regulating your ice maker’s temperature. Remember to use original Viking parts only to avoid future problems.

4. Frozen Water Line

Thin Ice Is Frozen On The Water

A frozen water line is another reason your ice maker stopped working. A misset thermostat can also lead to a frozen water line.

Once the line freezes, it can prevent water from flowing into the ice tray, causing a blockage. If the clog continues, it can also lead to water line splitting and leaking.

If you want to check the ice maker line, it is located behind the ice tray. Gently squeezing the plastic liner will confirm if it is frozen.

To fix the problem, all you need is to thaw the line. Unplug the ice maker and use warm water or a towel.

You can also use a hairdryer on the plastic pipe. Use medium heat; do not put it too close to the line to avoid damage.

Once the ice has thawed, your ice maker should be good to go. However, the line probably needs repairing or replacing if you notice any leaks.

Unplug the machine, turn off the water supply, and call a professional to help you with the repairs.

5. Dirty Condenser

Dirty Refrigerator Condenser Cooling Coils Covered In Dust And Pet Hair

The condenser is a vital part of the ice maker. Its job is to cool down the machine’s superheated vapor and convert it into a high-pressure liquid.

The ice maker uses pressurized fluid to freeze water into ice.

However, a dirty or dusty condenser can reduce the effectiveness of your ice maker.

The dust acts as an insulator, making it harder for the vapor to lose heat, which results in slower ice production.

Is it okay to clean your Viking ice maker’s condenser yourself? A dump sponge or towel will help remove dust from the condenser and coils.

On the other hand, you should not clean the inside of the condenser.

It requires specialized cleaners and tools for the job. Hiring a professional cleaner is your best bet.


Before you get a new Viking ice maker, check if you can repair the one you have. Diagnosing the issues should always be the first step before maintenance.

Clogs and leaks are the main reason your ice machine might have a problem with ice cube production.

Checking and replacing clogged water valves and lines will ensure your device works efficiently.

Likewise, thermostat repairs and dusting the condenser help regulate your ice maker’s temperature, improving its performance.


Before any DIY repairs on your ice maker, it is vital to check the product’s user manual. Furthermore, ask for professional assistance if you cannot do it yourself.

Always use Viking parts for repairs and maintenance to enhance your ice machine’s lifespan and performance.

Frequently Asked Questions

How Much Does It Cost To Replace an Ice Maker?

Repairing your ice machine costs between $300 and $500. However, the cost depends on the parts and their accessibility.

How Long Does an Ice Maker Last?

The lifespan of an ice maker is about five to ten years. Regular repairs and maintenance can extend its durability.

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